|
Market
|
| One-time Campaigns |
✓
|
✓
|
✓
|
✓
|
| Ongoing Campaigns |
✓
|
✓
|
✓
|
✓
|
| Advanced Campaign Triggers |
✓
|
✓
|
✓
|
✓
|
| Campaign Auto-retries |
✓
|
✓
|
✓
|
✓
|
| Click Tracking (Templates sent in
Campaigns) |
—
|
✓
|
✓
|
✓
|
| Conversion Tracking via Custom
Events (Campaigns) |
—
|
✓
|
✓
|
✓
|
| Post-reply-flows for Campaigns
|
Opt-Out Flow
|
Opt-Out Flow, Send Products, Send Interaktive List, Send Custom Reply, Send Workflow
|
Opt-Out Flow, Send Products, Send Interaktive List, Send Custom Reply, Send Workflow
|
Opt-Out Flow, Send Products, Send Interaktive List, Send Custom Reply, Send Workflow
|
| Template Types |
Upto 10 buttons
|
Upto 10 Buttons, Send Products/Catalog, Limited Time Offer, Carousel, WhatsApp Form,
WhatsApp Pay
|
Upto 10 Buttons, Send Products/Catalog, Limited Time Offer, Carousel, WhatsApp Form,
WhatsApp Pay
|
Upto 10 Buttons, Send Products/Catalog, Limited Time Offer, Carousel, WhatsApp Form,
WhatsApp Pay
|
| CTWA Ads – Launcher |
✓
|
✓
|
✓
|
✓
|
| CTWA Ads – Pass Conversion Data
to Meta |
✓
|
✓
|
✓
|
✓
|
| WhatsApp Forms Creation |
✓
|
✓
|
✓
|
✓
|
| WhatsApp Forms Sending |
Send via Welcome Message
|
Send via Campaigns
Send via Welcome, OOO, Delayed Messages
Send via Workflows (linear workflows only)
|
Send via Campaigns
Send via Welcome, OOO, Delayed Messages
Send via Workflows (branched workflows included)
|
Same as advanced
|
| Campaign Fallbacks |
—
|
—
|
✓
|
✓
|
| Outbound Calling from Inbox |
—
|
—
|
✓
|
✓
|
|
Support
|
| Shared Team Inbox |
WhatsApp
|
WhatsApp
|
WhatsApp
|
WhatsApp
|
| Outbound Calling from Inbox |
—
|
—
|
Load Equalizing Assignment Within Chatbot Assignment based on Custom Fields
|
Load Equalizing Assignment Within Chatbot Assignment based on Custom Fields
|
| Conversation Analytics |
—
|
✓
|
✓
|
✓
|
| Agent Performance Analytics |
—
|
✓
|
✓
|
✓
|
| Chatbot Builder |
—
|
Basic [Linear Chatbot]
|
Basic [Linear Chatbot] + Advanced [Branching, Logical Flows, API calls, auto-assign agent]
|
Basic [Linear Chatbot] + Advanced [Branching, Logical Flows, API calls, auto-assign agent]
|
| WhatsApp Forms – Creation |
—
|
✓
|
✓
|
✓
|
| WhatsApp Forms – Inclusion in
auto-replies/chatbots |
—
|
✓
|
✓
|
✓
|
| AnswerBot |
—
|
4 runs (with max 5 website URLs)
|
6 runs (with max 5 website URLs)
|
—
|
| Receive Inbound Calls |
—
|
—
|
✓
|
✓
|
|
WhatsApp
Commerce
|
| Create WhatsApp Catalog |
—
|
✓
|
✓
|
✓
|
| WhatsApp Checkout Bot |
—
|
✓
|
✓
|
✓
|
| Order Management Panel |
—
|
✓
|
✓
|
✓
|
| Native WhatsApp Payment (WhatsApp
Pay) |
—
|
✓
|
✓
|
✓
|
| Permissioning – Assign Roles to
Team Members |
—
|
✓
|
✓
|
✓
|
| Bulk Upload Contacts |
✓
|
✓
|
✓
|
✓
|
| Send Payment Links from Inbox
|
✓
|
✓
|
✓
|
✓
|
|
Shopify
Integration
|
| Order Update Notifications |
✓
|
✓
|
✓
|
✓
|
| Simple Abandoned Checkout
Reminders |
✓
|
✓
|
✓
|
✓
|
| Multiple Abandoned Checkout
Reminders |
—
|
✓
|
✓
|
✓
|
| Winback Notifications |
—
|
✓
|
✓
|
✓
|
| CoD to Prepaid Flow |
—
|
✓
|
✓
|
✓
|
| Auto-sync Shopify contacts |
✓
|
✓
|
✓
|
✓
|
| Auto-sync Shopify catalog |
—
|
✓
|
✓
|
✓
|
|
APIs
& Webhooks
|
| Public APIs |
—
|
Track API, Template Send API, Non-Template Send API, Get Users API, Chat Assignment API,
Create Template API, Create API Campaign (API)
|
Track API, Template Send API, Non-Template Send API, Get Users API, Chat Assignment API,
Create Template API, Create API Campaign (API)
|
Track API, Template Send API, Non-Template Send API, Get Users API, Chat Assignment API,
Create Template API, Create API Campaign (API)
|
| Public Webhooks |
—
|
Account Alerts, Template Alerts, Template Delivery Status, Carts & Orders, Payment
Confirmations
|
Account Alerts, Template Alerts, Template Delivery Status, Carts & Orders, Payment
Confirmations, Incoming Messages, Chatbot Messages
|
Account Alerts, Template Alerts, Template Delivery Status, Carts & Orders, Payment
Confirmations, Incoming Messages, Chatbot Messages
|
|
Miscellaneous
|
| Onboarding & Setup |
Self-serve
|
Assisted
|
Assisted
|
Assisted
|
| Custom Fields |
15 unique fields free
|
25 unique fields free
|
30 unique fields free
|
Unlimited
|
| Custom Events |
—
|
5 unique events free
|
7 unique events free
|
Unlimited
|
| Custom Tags |
15 unique tags free
|
30 unique tags free
|
45 unique tags free
|
Unlimited
|
| Access Permissions for Agents
|
—
|
✓
|
✓
|
✓
|
| Team creation |
—
|
—
|
Coming Soon
|
Coming Soon
|
